FAQ

WARRANTY + REPLACEMENTS

• What’s your warranty policy?
• My order arrived damaged. What should I do?

RETURNS + EXCHANGES

• Do you have a Holiday Return Policy?
• Can I send a gift receipt?
• What is an Instant Exchange?
• What is Uncommon James' return policy?
• How do I return my order?
• How long do I have to return an item?

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SHIPPING

• Can I cancel my order after it’s been shipped?
• Can I change my order?
• Can I change my shipping address?
• Can I get a status update on my order?
• Do you offer free shipping?
• Does Uncommon James ship internationally?

See all 13 articles

JEWELRY

• What’s the Mystery Box and Build Your Own Stack?
• Do you restock sold out styles?
• What is your jewelry made of?
• How do I care for my jewelry?
• Where can I buy Uncommon James jewelry?

BEAUTY

• What makes your products clean?
• Are your products safe for all skin types, even sensitive skin? 
• Where are Uncommon Beauty Products made?
• Are your products cruelty free?
• Do your products contain SPF?
• Are your beauty products safe for pregnant women?

See all 8 articles

HOME

• How do I care for my UJ Home goods?
• Where are your UJ Home products made?
• Where can I buy UJ Home products?
• Can you tell me more about your handcrafted candles?
• How should I care for my candle?

LITTLE JAMES

• What happened to LittleJamesClothing.com?
• What materials are used + where are they from in Little James clothing?
• How do I care for my Little James clothing?

SALES AND PROMOTIONS

• How can I keep up with new arrivals, sales, and more?
• What timezone do your sales run?
• Why can't I add a discount code to my order?
• I bought something on final sale, can I return it?
• I bought something the day before it was on sale, can I get a price adjustment?

UJ REWARDS

• I’m having trouble applying points. What can I do?
• How long does it take for my points to show in my account?
• Do my points expire?
• How do I use my points?
• How do I earn points?

SUBSCRIPTION SERVICES

• I canceled my candle subscription. Why am I being charged?
• Can I get a refund on my candle subscription?
• Can I pause my candle subscription?
• My candle arrived broken. What should I do?
• I received a candle subscription gift — can I change the scent?
• Can I gift a candle subscription?

See all 15 articles

GIFT CARDS & MESSAGING

• Do you offer gift messaging?
• Do you have gift cards?
• Can I send someone a gift card?

NORDSTROM & WHOLESALE

• Can I buy items for wholesale?

CONTACT OUR TEAM

• How do I unsubscribe from emails and texts?
• How do I contact your Customer Experience team?
• What are your Customer Experience hours?
• Where can I leave a review?
• How can I contact Uncommon James regarding press and marketing opportunities?