Please contact our Customer Experience Team within 48 hours of receiving your candle and share a photo of where it’s broken. Our team will work with you and get a replacement sent your way.
Articles in this section
- What’s included in a candle subscription?
- How do I update my candle subscription billing and shipping information?
- Can I gift a candle subscription?
- When will I be billed for my candle subscription?
- Can I get a refund on my candle subscription?
- Can I pause my candle subscription?
- My candle arrived broken. What should I do?
- I received a candle subscription gift — can I change the scent?
- I canceled my candle subscription. Why am I being charged?
- Can I use a UJ gift card towards my candle subscription?
