We’re sorry you're having issues with your order delivery. Let's fix it together!
If you believe your package is lost in transit:
- Contact the carrier that last had your package.
- For free shipping this could be DHL or USPS.
- 8 days may pass with no shipping update due to transit times and carrier scanning method.
- If it has been more than 8 days with no update, please contact our Customer Experience Team.
If your tracking says delivered from the carrier:
- Check your mailbox as well as areas around your front door or mailroom.
- Check with the carrier.
- Check with neighbors to see if they have your order, it could have been delivered next door.
- Still can't find your package?
- If your package still hasn't turned up in 48 hours, please reach out to our Customer Experience Team for further assistance.
