We’re confident you’ll love our products, but if something’s not the right match for you we have a 30 day satisfaction guarantee on everything. If you need to make a return, you can begin the process online through our Return Center or at any of our store locations.
Returns from the continental U.S. are provided shipping labels free of charge. At this time we do not offer free returns and exchanges for international orders. Please reach out to Customer Experience for more information.
Final sale, engraved styles, and mystery items will not be accepted for a refund or exchange.
Our Holiday Advent Calendar and Beauty Box are not eligible for returns or exchanges.
Return Qualifications
Jewelry, Fragrance + Lifestyle
- Return must be initiated within 30 days post purchase.
- Items must be in the original packaging — plastic bag and pink pouch.
- Only one fragrance return is permitted per customer.
Uncommon Beauty
- Return must be initiated within 30 days post purchase.
- Items must be in the original packaging.
If you have an adverse reaction or other concerns, please contact Customer Experience for help.
Bundles
- Return must be initiated within 30 days post purchase.
- Bundles must be returned as a full set — partial returns will not be accepted.
- Items must be in the original packaging.
Return Options
Refund - A return for refund will go back to the original payment method used on the order. Please note, if you used a gift card to pay for a portion of the purchase, it will be refunded before your credit/debit card.
Store Credit - A return for store credit will generate a gift card that will be sent to your email on file once the return is processed. Gift cards expire 5 years from the date they are created.
Exchange - If you wish to exchange your items, you have two options.
- Exchange once returned
- Once we receive your original item and process your return, an exchange order will be created and begin its journey to you.
- Instant exchange
- If you need or want your new items quicker, you can do an instant exchange. We will ship out your exchange order immediately and a hold for the value of your original purchase will be placed on your card. Once your return is received we will release the hold. If the return is not sent within 14 days of initiating the exchange the charge will be posted.
No matter which option you choose, if you are exchanging for an item more expensive than your original purchase you will need to submit payment before a label can be generated.
Return Processing
Once your return is received to our warehouse it may take 5-7 business days to process. All returns are quality checked once received. Refunds are dependent on the condition of the return and may be rejected if the return is deemed improper. We reserve the right to refuse a return for any reason.
International Returns
We will not be able to refund the shipping cost as this is directly paid to our providers. For international orders, if your package is unclaimed and returned to us, we will refund the amount of the products, but the shipping cost will not be refunded.
Uncommon James is not responsible for any additional shipping costs (customs) for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.